Frequently Asked Questions

Archive 2024-2025

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All international students holding an "F-1" visa and enrolled at Houston Community College will be automatically enrolled in and billed each semester for coverage under the Plan unless a waiver of coverage has been submitted and approved online by the waiver deadline each semester. To waive, click here.

Dependent coverage is no longer available under this plan.

2024-2025 Plan Information can be found on the 2024-2025 Plan Year tab.

Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall - 06/18/2024 - 09/19/2024

Spring/Summer - 11/05/2024 - 02/13/2025

Summer (New Students Only) - 04/08/2025 - 06/05/2025

Eligible International Students are automatically enrolled in Medical Coverage and are tuition billed for the premium.

Enrollment in Dental and/or Vision is optional for all actively enrolled HCCS Students.

Online Enrollment

Domestic Students

International Students

Students with a Qualifying Life Event

Claims

If you seek care from a network provider, this provider will submit claims for you on your behalf. If the Provider does not file the claim for you, then you can file the claim by submitting an Aetna Claim Form along with an itemized bill and proof of payment (if you paid for the service) directly to Aetna Student Health.

Always retain copies for your records.

View Claims Online

Medical Claim Form

Prescription Claim Form

Opt-Out

Fall - 06/18/2024 - 09/19/2024

Spring/Summer - 11/05/2024 - 02/13/2025

Summer (New Students Only) - 04/08/2025 - 06/05/2025

Waiver

International students, who hold an F or J Visa and are carrying hours, will be automatically enrolled and charged for health insurance coverage each semester to satisfy the College policy regarding maintaining acceptable health insurance coverage.

A waiver of the health insurance fee may be requested online with proof of acceptable alternate insurance.

To be approved for a waiver of enrollment in the Student Health Insurance Plan (SHIP), your alternative health coverage must meet or exceed the requirements as set forth below and be submitted by the waiver deadline date.  Please be advised that the waiver request will be reviewed for compliance and verified active with the insurance carrier.  Notification of acceptance or rejection of this request will be sent to your College email within seven business days.

Waiver Criteria:

  1. Student is sponsored by the United States government or
  2. Student is sponsored by a foreign government recognized by the United States or
  3. Student is enrolled in an US employer-provided group health and
  4. Travel plans will not be accepted

International F and J Student Visa Holders must meet the following minimum requirements:

  1. Medical benefits of at least $100,000 per accident or illness.
  2. Imposes a deductible that does not exceed $2,500 per year.
  3. Imposes no provisions for co-insurance that exceed 25% per accident or illness.
  4. Policy coverage must be in effect for a minimum of the semester dates.
  5. Imposes no exclusions for essential activities.
  6. Medical evacuation coverage amount is no less than $50,000.
  7. Repatriation coverage amount is no less than $25,000.

If your alternate coverage meets the above minimum requirements, submit electronic copies of the following documents with your online waiver request:

  1. A scanned copy of the front and back of your health insurance ID card indicating the student as a covered member.
  2. A scanned copy of your complete policy, including coverage amounts, exclusions, and limitations in English using US dollars.
  3. A scanned copy of your medical evacuation and repatriation coverage (if you have this coverage).

Once you login, select the RED button under the “No, I do not want the insurance.” Section.

Please see the ‘AHP Waiver System - Student Training’ link below for a video tutorial on how to use the Waiver System. 

Please contact Academic HealthPlans at help.ahpcare.com if you have questions.

Regulatory Notices

Enhanced Products

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected